Which Words Change Customers’ Minds?

Posted by Shelle Rose Charvet | Posted in Customer Experience, Influencing and Persuasion, LAB Profile, Shelle Rose Charvet, communication skills, customer service, sales | Posted on 24-06-2010 | Print This Post |
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Your customers pay attention to how you attract and treat them.  If you do not understand what truly motivates them, they are likely to get their needs met elsewhere.  The “one size fits all” approach has become a sign of disrespect.  Demonstrating that you comprehend your customers is enormously profitable.  The risk of not doing [...]

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Networking: What a Handshake Says About You

Posted by Julie Brander | Posted in Leadership, Social Psychology, networking | Posted on 24-06-2010 | Print This Post |
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Be Firm & Make a Good Impression A hand shake is the first thing you do when seeing someone you know or when meeting someone for the first time.  This simple gesture can go a long way in establishing a new relationship or reinforce an existing relationship. A study done at the University of Alabama [...]

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