Hartnett’s Consensus-Oriented Decision-Making Model – Developing solutions collectively

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Find out how to make better group decisions by involving everyone in developing a solution.

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Active Listening

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This video shows you how to use active listening to make a conscious effort to hear and understand what other people are saying.

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Using the Phone Effectively – Etiquette and best practices

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Brush up on your phone skills to improve your relationships at work.

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Mind Tools Newsletter 225 – Do What’s Right!

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This week, we look at how you can deal with ethical decisions more effectively.

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Cause and Effect Analysis – Identifying the likely causes of problems

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This diagram-based technique helps you identify all of the likely causes of the problems you're facing.

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Self-Discipline – Developing the persistence you need to achieve goals

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Learn how to develop the self-discipline you need to achieve your personal and professional goals.

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Mind Tools Newsletter 224 – Read Faster, Remember More!

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Find out how to read more effectively in this week's Mind Tools newsletter.

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Writing Your Resume (CV) – Highlighting your skills and experience

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Find out how to write a resume that highlights your strengths, skills, and accomplishments.

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Speed Reading – Learning to read more efficiently

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Learn how you can read faster and more efficiently.

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Porter’s Five Forces

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This short video explores Porter's Five Forces. Find out how to use it to assess the balance of power in a business situation.

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Eight Common Goal Setting Mistakes – Achieving your dreams the right way

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Learn how to set better goals by overcoming these common goal-setting mistakes!

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How to Win Friends and Influence People in the Digital Age – with Peter Handal

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In this interview we revisit insights and tips from Dale Carnegie's classic primer, "How to Win Friends and Influence People," with Peter Handal, CEO of Dale Carnegie & Associates.

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Mind Tools Newsletter 221 – 2012: A Year of Success!

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This week's newsletter shows you how you can experience success, and set effective goals, in 2012.

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Consultative Selling – Meeting the needs of your potential client

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Identify your potential clients' wants and needs, so that you can sell a solution that's right for them.

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Theory of Constraints (TOC) – Strengthening your "weakest link"

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This theory helps you improve processes so that you can boost performance.

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Managing in South Africa – Doing business in a changing culture

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Learn how to work and do business in the thriving and diverse culture of South Africa.

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Role Playing – Preparing for difficult conversations and situations

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Learn how to use role-play to prepare for challenging situations and difficult conversations.

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Mind Tools Newsletter 222 – Eliminate Bottlenecks!

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Find out how to improve your productivity by removing bottlenecks in your processes.

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Managing Conflicting Priorities – Keeping people satisfied

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Learn how to manage conflicting priorities and keep people satisfied.

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Entrepreneurial Skills – The skills you need to build a great business

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Entrepreneurship is exciting and challenging, yet risky. Find out how you can develop the skills you need to be a successful entrepreneur.

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Off Balance – with Matthew Kelly

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In this interview, Matthew Kelly explains why he believes satisfaction is a much healthier goal than work/life balance, and outlines his five-steps for personal and professional satisfaction.

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Mind Tools Newsletter 223 – Difficult Conversations? Be Prepared!

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In this week's newsletter, we look at preparing for difficult conversations and situations effectively.

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Deming’s System of Organizational Knowledge – Understanding your organization

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Use this theory to understand your organization better, so that you can help it reach its objectives more effectively.

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Six Thinking Hats

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Learn how to use the Six Thinking Hats technique to look at decisions from different perspectives.

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Authenticity – How to be true to yourself

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Find out why authenticity is so important, and learn how to start living authentically.

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Supporting Your People – Helping team members achieve

Posted by MindTools.com | Posted in Uncategorized | Posted on 21-12-2011 | Print This Post |
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Find out how to give your people the support they need to do their jobs well.

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Mind Tools Newsletter 220 – Products That Please?

Posted by MindTools.com | Posted in Uncategorized | Posted on 20-12-2011 | Print This Post |
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This week's newsletter shows you how you can deliver products that delight your customers.

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Critical to Quality (CTQ) Trees – Translating broad needs to requirements

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This technique helps you understand what customers think is important if a product or service is to be "high quality."

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Conflict Resolution

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Find out how to resolve conflict effectively using the Interest-Based Relational Approach.

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Dealing with Bossy Co-Workers – Managing controlling people in the workplace

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Do you work with a bossy or overly dominant colleague? Learn how to defuse this frustrating situation assertively and diplomatically.

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Mind Tools Newsletter 219 – Win Them Over!

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This week the focus is on persuading others to buy your products and support your ideas.

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18 Minutes – with Peter Bregman

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In this interview, Peter Bregman presents his method for improving focus and productivity, including a new way of looking at traditional To-Do Lists.

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Review Strategies – Committing learning to long-term memory

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Use these strategies to remember important information.

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Getting Feedback – Taking responsibility for your performance

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Learn how to ask for feedback, and how to use it to improve your performance.

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Mind Tools Newsletter 218 – Deadline Success – How?

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This week's newsletter explores how you can set successful deadlines for your projects.

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Mind Tools Newsletter 218 – Deadline Success – How?

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This week's newsletter explores how you can set successful deadlines for your projects.

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Estimating Time Accurately – Calculating realistic project timelines

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You need to estimate completion time accurately before you commit to a project deadline. Learn how to do this effectively with this four-step process.

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Speed-Reading

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This short video explores how you can improve your reading skills, and read faster.

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Developing a Career Strategy – Creating your ideal career

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Learn how to plan for the career you've always wanted.

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Mind Tools Newsletter 217 – No More Buck-Passing!

Posted by MindTools.com | Posted in Uncategorized | Posted on 29-11-2011 | Print This Post |
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Learn how to get your people to take more responsibility for their work and their actions.

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Helping People Take Responsibility – Encouraging accountability

Posted by MindTools.com | Posted in Uncategorized | Posted on 25-11-2011 | Print This Post |
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Learn how to get people to take responsibility for their work and their actions.

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Kotler and Keller’s Five Product Levels – Exceeding customer expectations

Posted by MindTools.com | Posted in Uncategorized | Posted on 23-11-2011 | Print This Post |
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This model helps you develop products and services that exceed your customers' expectations, and helps you stay ahead of your competitors.

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Mind Tools Newsletter 216 – Hit it Off, Every Time!

Posted by MindTools.com | Posted in Uncategorized | Posted on 22-11-2011 | Print This Post |
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Find out how you can use rapport to build great relationships with the people you work with.

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A Manager’s Guide to Virtual Teams – with Yael Zofi

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In this interview, Yael Zofi addresses some of the common challenges of managing and working in virtual teams, including how to harness a great team spirit.

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Building Rapport – Establishing bonds

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Learn how to use rapport to build excellent relationships with your clients, your team, and your boss.

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Gantt Charts

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Learn how to draw and use Gantt Charts to analyze and plan complex projects.

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Handy’s Motivation Theory – Motivating people to work hard

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Learn how to help your people connect their needs with the work that they do.

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Mind Tools Newsletter 215 – Eight Ways to Prevent Conflict

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Find out how to prevent and manage conflict by recognizing these eight common causes of conflict.

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Cialdini’s Six Principles of Influence – Convincing others to say "Yes"

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This tool explores six approaches that you can use to influence and persuade other people.

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Broaden and Build Theory – Using positive emotions to build success

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Find out how to help your people be happier and more productive at work.

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Mind Tools Newsletter 214 – Secrets of Job Satisfaction

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Find out how to achieve job satisfaction, with this week's newsletter.

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Bell and Hart’s Eight Causes of Conflict – Understanding the causes of workplace tension

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Learn about eight common causes of conflict, and find out how to manage them effectively.

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Decision Making

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This short video explores a logical six-step process that you can use to make better decisions.

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Mind Tools Newsletter 213 – Building Customer Loyalty

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Find out how to build loyalty for your brand, product, or organization, with this week's newsletter.

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The Four Factor Theory of Leadership – A foundation of good leadership

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Be a more effective leader by understanding these four principles of great leadership.

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Reviving Work Ethic – with Eric Chester

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Join Eric Chester as he outlines how to instill a strong work ethic in younger workers, and explains why this is crucial in today's workplace.

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The Brand Pyramid – Building Customer Loyalty

Posted by MindTools.com | Posted in Uncategorized | Posted on 28-10-2011 | Print This Post |
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Use this tool to build loyalty to your brand, product, or organization.

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Means-End Analysis – Identifying the steps needed to solve a problem

Posted by MindTools.com | Posted in Uncategorized | Posted on 26-10-2011 | Print This Post |
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Learn how to use this simple and effective tool to solve simple problems.

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Mind Tools Newsletter 212 – Exceptional Service, Every Time!

Posted by MindTools.com | Posted in Uncategorized | Posted on 25-10-2011 | Print This Post |
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This week's newsletter explores a simple model for improving the service that you give to your customers.

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Mind Tools Newsletter 196 – The Pressure/Performance Dilemma

Posted by MindTools.com | Posted in Uncategorized | Posted on 24-10-2011 | Print This Post |
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This week's newsletter shows you how to use the Inverted-U Model to manage your team members' workloads.

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