Turning Difficult Customers Around

Posted by Paul du Toit | Posted in Difficult Customers | Posted on 13-12-2011 | Print This Post |
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Usually if you can’t see them coming, you can hear them, or at worst smell the burning rubber. Difficult customers can be the bane of our lives, the kind of people who take up large chunks of our valuable time nit-picking away at seemingly trivial issues and actually costing us money in the process – [...]

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Airline Industry Unprepared for Winter!

Posted by Shelle Rose Charvet | Posted in Customer Experience, Difficult Customers, Influencing and Persuasion, Shelle Rose Charvet, customer service, sales | Posted on 21-12-2010 | Print This Post |
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It is an outrage that once again the airline industry in Europe and around the world was not ready for a winter storm..... at Christmas time! Why isn't the world press outraged?

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But this is just for new customers

Posted by Shelle Rose Charvet | Posted in Customer Experience, Difficult Customers, Influencing and Persuasion, Shelle Rose Charvet, customer service, sales | Posted on 10-08-2010 | Print This Post |
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"Hello Ma'am, I would like to talk to you today about a special deal for Bell Internet, TV and home phone service." "That's great. I'm a Bell customer and I'd love a special deal." "You're a Bell Customer?" "Yes. And I'd really like the special deal."

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The Customer is Bothering Me is here!

Posted by Shelle Rose Charvet | Posted in Customer Experience, Difficult Customers, Influencing and Persuasion, Shelle Rose Charvet, customer service, sales | Posted on 01-11-2009 | Print This Post |
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How to Change Attitudes, Improve Results and Grow Your Bottom Line I’m so excited that it’s finally done. Find out more at www.TheCustomerisBotheringMe.com This book is based on my Words That Change Minds Power Principles: Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company. Shelle Rose Charvet Why [...]

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