You know, I’ve been thinking about this for a while. Is it not possible that you could do a few things and apply it and solve any problem anywhere, anytime? So here are my thoughts, the solution to any problem. Well, first of all, it’s either a question of intelligence or brute strength. So sometimes [...]
You’ve just done a marvelous presentation about your products or your services; you’ve gotten a raving applause and then what do you do? That’s what my top tips posting is about today. How to end a Sales Presentation. There are 3 steps Entice Engage Offer Click here to wach the videoclip Click here to learn [...]
I’m here in beautiful Egypt in El Quesir on the Red Sea. Today our topic is decision making. People can have a very hard time in decision making. It can be one of the most difficult things to do particularly if you are not aware of how you make decisions. Click here to view the video [...]
You know NLP has been my passion since 1983! I feel a part of this world-wide community of people who want to make a difference. We know how powerful NLP is and the amazing benefits it brings to many people. If you are on this list, you have had some contact either with my work [...]
This past week I have been reviewing my accomplishments and challenges over the last years and looking towards my future in my business and personal life. And I noticed that some of what I said was important year after year still remained in the “NOT DONE” basket. What about you? I re-listened to my audio [...]
Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing [...]
NLP (Neuro-linguistic programming) is like a toolbox that can be used in lots of different ways in many situations. Have you ever wondered what other people do with NLP? Would you like to hear from some of the experts who have developed ways of using NLP that are specific to their own area of expertise? Imagine if [...]
It is an outrage that once again the airline industry in Europe and around the world was not ready for a winter storm..... at Christmas time! Why isn't the world press outraged?
I had emailed my friend Wendy to let her know I was going to take the early train to Toronto and wanted to know if that was the train she would be on, so that we could sit together. I didn't hear from her and assumed she had already left.
About 10 minutes from our destination, my phone rang
Here I am in beautiful Marina di Massa, Tuscany on the shores of the Mediterranean Sea getting read to train my graduates. They have come from around the world for the LAB Profile Master Trainer Program. Today I spent walking around, chatting on the beach, looking at the mountains, re-reading my program notes. All in [...]
Training in Japan is different than in other places. Part of the design of my Words That Change Minds LAB Profile Trainers’ Training is based on having the participants do an application exercise in groups and then they make comments and ask questions after their experience. This allows me to get them to deepen their [...]
"Hello Ma'am, I would like to talk to you today about a special deal for Bell Internet, TV and home phone service."
"That's great. I'm a Bell customer and I'd love a special deal."
"You're a Bell Customer?"
"Yes. And I'd really like the special deal."
I just watched the first episode of the new series by Tony Robbins, called Breakthrough. He helped a couple overcome debilitating tragedy and regain their ability to live meaningful lives. And we got to watch! If you know NLP (Neuro-linguistic Programming) you saw Tony find out what were their limiting beliefs (beliefs about what was [...]
Have you noticed that it is getting harder to focus? I was talking to my neighbour yesterday and she admitted to being overwhelmed and not getting enough started and finished. There are so many distractions and so much information around —- it’s getting more difficult to get things done. Here are some tips on using your [...]
Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The “one size fits all” approach has become a sign of disrespect. Demonstrating that you comprehend your customers is enormously profitable. The risk of not doing [...]
After all the effort to get my visa to go to India, including badly spraining my ankle, I made it on the planes, helped by friendly people bearing wheelchairs. I reached Bangalore after midnight greeted by the wide smiles of my welcome committee. In the car in the dark, late at night, I noticed right [...]
As you may or may not be aware Shelle is in the air on her way to India to deliver a Words that Change Minds LAB Profile Practitioner training. That in itself is incredible after the series of problems she encountered obtaining her Visa last week. She would like to share an audio clip describing [...]
I've just wrapped up my first visit to Japan. Lots of amazing experiences but let's put first things first. Japanese toilets are a must do for all westerners. Ahhhhh. A warm toilet seat. And what is that noise?
The Mac versus PC commercials have been playing on television in North America and elsewhere for quite some time. They are very engaging. Many people stop whatever they are doing to watch them. If you have not seen them, check out Mac versus PC on YouTube. They pose a challenge to Microsoft Windows and merchants [...]
How to Change Attitudes, Improve Results and Grow Your Bottom Line
I’m so excited that it’s finally done. Find out more at www.TheCustomerisBotheringMe.com
This book is based on my Words That Change Minds Power Principles:
Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company.
Shelle Rose Charvet
Why [...]
I was just speaking to someone today who wants to sell over a million dollars in the next year of a well-known brand of furniture. She knows it can be done – a sales person in my area has done it. She knows retail is different than selling services and products in other environments. She [...]
On March 19th and 22th, 2009 Barack Obama went live, first on the Leno show and then on 60 minutes. On both shows he made lots of interesting comments but they are all but lost. Why? It's Shelle's Law of the Gaffe!
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