Which Words Change Customers’ Minds?
Posted by Shelle Rose Charvet | Posted in Customer Experience, Influencing and Persuasion, LAB Profile, Shelle Rose Charvet, communication skills, customer service, sales | Posted on 24-06-2010 | 
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Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The “one size fits all” approach has become a sign of disrespect. Demonstrating that you comprehend your customers is enormously profitable. The risk of not doing [...]
