But this is just for new customers
Posted by Shelle Rose Charvet | Posted in Customer Experience, Difficult Customers, Influencing and Persuasion, Shelle Rose Charvet, customer service, sales | Posted on 10-08-2010 | 
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"Hello Ma'am, I would like to talk to you today about a special deal for Bell Internet, TV and home phone service."
"That's great. I'm a Bell customer and I'd love a special deal."
"You're a Bell Customer?"
"Yes. And I'd really like the special deal."
